This page is a plain-language summary. The full terms are in our Shipping Policy and Refund Policy.
Where we ship
Canada and the United States.
Delivery times
- Most parts: 3 to 5 weeks
- Large panels shipped by sea (hoods, trunk lids, fenders, doors): 8 to 12 weeks
Within 2 business days of your order we email you an estimated ship date. When your order ships you get a tracking number.
Shipping rates
Rates are in Canadian dollars. In the US you'll see them converted to US dollars at checkout.
- Small parts (canards, grilles, covers, trim, interior pieces): $25 standard, $45 express
- Large parts (front lips, side skirts, diffusers, spoilers, strut braces): $79 standard, $129 express
- Oversized panels (hoods, trunk lids, fenders, doors): $249
Your exact shipping cost is shown at checkout before you pay.
Duties and import fees
You won't be asked to pay duties or import fees when your parcel arrives, in Canada or the US.
Cancelling an order
- Within 48 hours of ordering: full refund.
- After 48 hours: a 20% cancellation fee applies.
- If your order hasn't shipped within 30 days of the estimated ship date we gave you, you can cancel for a full refund.
Returns
We accept returns within 14 days of delivery if the part is unused, not installed, not painted, wrapped or modified, and in its original packaging with all hardware. Approved returns carry a 20% restocking fee. You pay return shipping, and the original shipping charge isn't refunded. Email us before sending anything back.
Always test-fit a part before you paint, wrap or install it.
Damaged or defective parts
- Damaged in shipping: email us within 48 hours of delivery with photos of the box, the packaging and the part. We'll repair, replace or refund it at no cost to you.
- Manufacturing defect: email us within 30 days of delivery with photos, before you install the part.
Questions
Email twinspec.info@gmail.com. See also our FAQ.